For all customer service related issues
contact us via:
Privacy & Safety
We collect information from and about you. We collect contact information. For example, we collect your name and mailing address if you register with us. We also collect email addresses and phone numbers. We collect payment information.
If you buy a product we will collect the relevant data as your debit or credit card number. We collect information you submit online. This includes information you post when you interact with us on social media platforms. We collect demographic information and information about product preferences. This includes collecting your age and gender. We collect information about your device and location. We collect the type of device you use to access our Platform.
We also collect information about the type of browser you are using. And, we may look at what site you came from or what site you go to when you leave us. We collect information from you in different ways. We collect information directly from you. This includes when you purchase a product. We also collect information if you contact our customer service or sign up for our newsletter. We also collect information when you take a survey or participate in a promotion. We collect information passively. We use tracking tools like browser cookies and web beacons. We use these tools on our websites and in emails we send to you. We collect information about users over time when you use our Platforms. We have third parties who collect information this way as well. We combine information we collect from different sources. We combine offline and online information. We also combine information across multiple devices. We also combine information we get from a third party with information we already have about you. We use information as disclosed and described here. We use your information to provide you with products and services.
This includes sending you product you purchase or processing a return. It also includes sending you newsletters you signed up to receive. We use information to improve our products and Platforms. We may use your information to make our Platforms or products better.
We may also use your information to customize your experience with us. This includes understanding your interests and preferences. We use your information to respond to your requests. This includes responding to customer inquiries. We use your information to communicate with you about our relationship. We may communicate with you about your account or our relationship. This includes electronic messages (as SMS or push notifications) and calls about order status. We may also contact you about this Policy or our Platform Terms & Conditions. We use your information for marketing purposes. We may provide you with information about new products and special offers. We may also serve you ads about products and offers. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. We use information for security purposes. We may use your information to protect our company and our customers. We also use information to protect our website. We use information as otherwise permitted by law or as we may notify you. We share information with third parties. We may share information with third parties who perform services for us. We share information with payment processors. We also share information with companies that send emails on our behalf. We may share information with any successor to all our part of our business. For example, if THE REYN is sold we may give a customer list as part of that transaction. We will share information if we think we have to in order to comply with the law or to protect ourselves. This could include responding to a court order or subpoena. It could also include sharing information if a government agency or investigatory body requests. We might share information when we are investigating a potential fraud.
This could include fraud we think has occurred during a sweepstakes or promotion. We may also share information if you are the winner of a sweepstakes or other contest with anyone who requests a winner’s list. We may share information for other reasons we may describe to you. You have certain choices about how we use your information. You can opt out of receiving our marketing emails.
To stop receiving our promotional emails, you can follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions. You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies.
To control flash cookies, which we may use on certain websites from time to time, you can go to http://www.aboutads.info/choices/ . Why? Because flash cookies cannot be controlled through your browser settings. We use standard security measures. The Internet is not 100% secure. We cannot promise that your use of our Platform will be completely safe. We encourage you to use caution when using the Internet. We may link to platforms or have third party tools on our platforms we don’t control. If you click on a link to a third party site, you will be taken to a site we do not control. We are not responsible for the privacy practices of third parties. This includes third parties who may have ads or content on our site. We suggest that you read their privacy policies carefully.
You can contact us if you have questions. We may change this Policy.
All payments are processed through a secure connection and we
accept the following payment methods:
- Credit / Debit Cards
- Offline Payments (cash at delivery, mobile money)